So it was a typical Thursday night togo shift, things were starting to getting to get busy and we happened to have a guest manager in town.
My togo orders just kept coming in and my screen kept filling up and things were getting crazy. So, this guest manager decided to “help” me and started closing out my orders. This means that he was paying out the customers that were waiting. Since I wasn’t doing this myself, I had no idea who paid out and who didn’t.
This one particular lady I had helped, I told her I was going to take her payment once her food was ready. I figured the guest manager took her payment so when I brought the customer her order, she checked it, and walked out the door. She walked out the door WITHOUT PAYING FOR HER FOOD! I was beyond livid. After an already crazy night, now this! The usual procedure on checks that are left unpaid, the server is responsible to pay for the check. Of course, this customer’s check was $40…and I did not want to spend on $40 on a meal I didn’t even eat!
Luckily, we were able to look up the number of the customer and the guest manager called her and she agreed to come in the next day and pay for her food.
Moral of the story: If the server makes a mistake and forgets to take your payment, please be a decent human being and say something. Servers do not make much and when we have to pay for unpaid food, that just money coming out of our pockets for your dinner! How would you feel if you had to pay for another table’s food or another person’s togo order?? I’m pretty sure you wouldn’t be too happy.